Refund & Return Policy

Last updated: August 17, 2026

At Pawserly™, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.

We offer a 30-day return and refund policy, subject to the conditions below.

30-Day Guarantee

You have 30 days from the date your order is delivered to contact us regarding a return or refund request.

To start a request, contact us at info@pawserly.com and include:

• Your order number

• The email address used to place the order

• A brief description of the issue

• Clear photos or videos if the product is damaged, defective, incorrect, or incomplete

Please do not return any product before contacting us and receiving return instructions.

Damaged or Defective Products

If your Pawserly™ product arrives damaged, defective, or unusable, please contact us within 30 days of delivery.

Depending on the issue, we may offer:

• A replacement at no additional cost

• A full refund

• A partial refund where appropriate

Clear photos or videos showing the issue may be required so we can verify the problem.

In many cases, damaged or defective products will not need to be returned. If a return is required, we will provide instructions.

Minor damage to external shipping packaging that does not affect the product itself is not considered a product defect.

Wrong or Missing Items

If you receive the wrong product, wrong variant, or an item is missing from your order, contact us as soon as possible at info@pawserly.com.

Please provide your order number and, when requested, photos of the products and packaging received.

Once verified, we may provide a replacement, resend the missing item, or issue an appropriate refund.

Changed Your Mind?

If you simply change your mind, ordered the wrong option, or no longer want the product, you may request a return within 30 days of delivery.

For voluntary change-of-mind returns:

• The product should be unused and in its original or substantially original condition.

• You must contact us before sending the product back.

• The return must be sent to the return address provided by our customer support team.

• Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

• We strongly recommend using a tracked shipping service.

• Pawserly™ cannot be responsible for returns lost in transit.

Do not return your order to the address shown on the original parcel unless our support team specifically instructs you to do so.

Our return facility may be located outside your country.

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

Bundle Offers & Free Products

Pawserly™ may offer promotional bundles such as:

• Buy 1 Get 1 FREE

• Buy 2 Get 2 FREE

• Buy 3 Get 3 FREE

The free products included in these offers form part of the promotional bundle.

If you return an entire bundle, all physical products included in that bundle must normally be returned in order to receive the full applicable refund.

If only part of a promotional bundle is returned, the refund may be recalculated based on the products retained and the conditions of the promotion.

Products advertised as FREE have no separate cash refund value.

Free Digital Gifts

Some orders may include complimentary digital products, guides, or eBooks.

These digital gifts are provided free of charge and therefore:

• Have no separate cash value

• Cannot be exchanged for cash

• Do not increase the amount of any refund

Receiving or downloading a complimentary digital gift does not prevent you from exercising any applicable rights relating to the physical products in your order.

Order Cancellations

If you need to cancel or change your order, contact us at info@pawserly.com as quickly as possible after placing it.

We will do our best to help.

However, because orders may enter processing quickly, we cannot guarantee that an order can be cancelled or modified once processing or fulfillment has begun.

If your order has already shipped, you may need to wait until it is delivered and then request a return under this policy.

Delayed or Lost Orders

If your order appears significantly delayed or tracking has stopped updating, please contact us so we can investigate the shipment.

If an order is confirmed as lost in transit, we may offer a replacement or refund as appropriate.

International deliveries may occasionally experience delays caused by customs, local carriers, weather, or other circumstances outside our direct control.

Tracking Shows Delivered but You Haven't Received It

If tracking shows that your parcel was delivered but you cannot locate it, please:

1. Check around your property and any designated safe delivery locations.

2. Ask household members or neighbors if they accepted the parcel.

3. Contact the local carrier or post office for delivery confirmation.

4. Contact Pawserly™ if the parcel still cannot be located.

We may ask you to provide documentation or confirmation from the carrier so that we can investigate the delivery.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because of:

• An incorrect or incomplete address

• An unknown recipient

• Refusal of delivery

• Failure to collect the parcel

• Failure to complete required customs procedures

we may not be able to provide a free replacement or refund.

Please contact us immediately if you notice an address error after ordering. We will attempt to correct it before fulfillment whenever possible.

Returns Without Authorization

Returns sent without first contacting Pawserly™ may not be accepted.

Always contact info@pawserly.com before shipping a return so we can provide the correct instructions and return address.

Refund Processing

Once a refund is approved, it will be issued to the original payment method.

After we process the refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time before the funds appear in your account.

Processing times vary by payment provider and are outside Pawserly™'s control.

Original Shipping Charges

Original shipping charges, expedited shipping fees, and other delivery-related charges are generally non-refundable unless:

• The refund results from an error on our part;

• The product was defective, incorrect, or not supplied as agreed; or

• Applicable law requires those charges to be refunded.

Abuse of the Refund Policy

Pawserly™ reserves the right to investigate refund requests that show evidence of fraud, abuse, manipulation, or repeated misuse of our return policy.

This does not affect any rights you may have under applicable consumer protection laws.

Your Statutory Rights

This Refund & Return Policy provides Pawserly™'s commercial return terms.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available to you under the consumer protection laws applicable in your country.

Where local law provides you with rights that are more favorable than this policy, those legal rights will apply.

Contact Us

For any return, refund, replacement, or order issue, please contact:

Pawserly™ Customer Support
Email: info@pawserly.com

Please include your order number whenever possible so we can assist you more quickly.