Track Your Order

WHERE'S MY ORDER?

Track Your Order

Enter the tracking number from your shipping confirmation email to see the latest available updates on your Pawserly™ order.

You can find your tracking number in your shipping confirmation email.
FROM US TO YOUR DOOR

What Happens After You Order?

We've made it easy to follow your Pawserly™ order from confirmation to delivery.

01

Order Confirmed

Once your order is placed, you'll receive an order confirmation at the email address provided during checkout.

02

On Its Way

Once your parcel ships, we'll send you tracking information so you can follow its journey.

03

Delivered

Your Pawserly™ order arrives at your door, ready to make life with your pet a little easier.

ESTIMATED DELIVERY

Most Orders Arrive in 4–7 Days

Delivery estimates can vary depending on destination, carrier conditions and other circumstances during transit.

Need help with your shipment?

If your tracking hasn't updated for an unusually long time or something doesn't look right, our support team is here to help.

Contact Support →
TRACKING HELP

Common Tracking Questions

I just received my tracking number. Why isn't there an update yet?
Tracking information may not appear immediately after your shipment is created. Please check again later as the carrier begins processing and scanning the parcel.
Where can I find my tracking number?
Your tracking number is provided in the shipping confirmation information associated with your order. Copy the number and paste it into the tracking field above.
My tracking hasn't changed for a while. Is my package lost?
Not necessarily. Tracking can occasionally remain unchanged while a parcel moves between carrier facilities. If your shipment appears significantly delayed, contact our support team and we'll help you investigate.
Tracking says delivered, but I can't find my package. What should I do?
Check around your property, any designated safe delivery area, household members and nearby neighbors. We also recommend contacting the local carrier for delivery confirmation. If you still can't locate the parcel, contact Pawserly™ support.
Visit our full FAQ →